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Feedback Synthesizer

Aggregates product feedback from every channel, categorizes it, and delivers prioritized feature requests with demand estimates.

The Problem

Product feedback is scattered across 10+ channels — support tickets, reviews, surveys, social media. Without systematic synthesis, roadmap decisions are driven by whoever is loudest, not by what customers need most.

How This Agent Works

1

Feed in feedback data

Send the agent support tickets, reviews, survey responses, or social mentions in any text format.

2

AI categorization

Each entry is categorized by feature area, type (bug/request/praise/complaint), and sentiment.

3

Trend detection

The agent groups similar requests, counts unique requestors, and compares against previous periods.

4

Priority report delivery

Weekly synthesis with top themes, demand estimates, revenue impact, and roadmap recommendations.

Example Prompts

Weekly feedback synthesis

Analyze 200 support tickets and 50 app reviews from this week. Top 5 themes and strongest feature demand.

Top themes: (1) Mobile stability — 67 mentions, 78% negative, urgent. (2) Slack integration — 43 mentions, persistent 6-week demand. (3) Dark mode — 38 requests, cosmetic. (4) Onboarding confusion — 29 reports, step 3 unclear. (5) CSV export — 24 requests from power users. Priority: Mobile stability is critical. Slack integration has highest revenue impact ($13.5K/yr).

Quantify feature demand

Quantify demand for "Slack integration" across all feedback channels. Unique users, segments, and revenue impact.

89 unique requestors over 12 weeks. 73% are Team plan ($49/mo). 12 churned users cited this ($7,800/yr lost). 23 trial users mentioned it as blocker ($13,500/yr potential). Total revenue impact: ~$21,300/yr. Recommendation: prioritize for next quarter.

Sentiment trend comparison

Compare feedback sentiment this month vs last month. What's improving and what's declining?

Improving: Onboarding (from -12% to +23% after wizard redesign), Response time satisfaction (+45% to +61%). Declining: Mobile stability (+15% to -34%, v3.2 regression), Pricing perception (+8% to -11%, competitor launched cheaper tier). Action: Mobile stability needs immediate fix. Schedule pricing review.

Frequently Asked Questions

What feedback formats can it process?

CSV, plain text, copy-pasted reviews, survey exports — any text format works.

How does it handle duplicates?

Groups by semantic meaning. "Add Slack" and "Would love Slack integration" count as the same request.

Can it track trends over time?

Yes. Run weekly and the agent compares against previous periods, showing growing, declining, and new themes.

Does it replace Productboard?

It complements it. The agent handles upstream work — turning raw feedback into structured priorities for your roadmap tool.

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