ClawDeploySupport Hero
Handles tier-1 support tickets 24/7 on your messaging channels — with your knowledge base, your tone, your brand.
The Problem
Support teams are overwhelmed by repetitive tier-1 tickets. The same 20 questions make up 70% of volume, burning out agents and slowing response times to hours when customers expect minutes.
How This Agent Works
Upload knowledge base
Upload your FAQ, product docs, and canned responses. The agent learns your product and policies.
Configure persona and tone
Choose your brand voice — friendly, professional, technical, or custom. The agent maintains it consistently.
Deploy to messaging channels
One-click deployment to Telegram, Discord, or WhatsApp. Agent goes live immediately.
Handle tickets and escalate
Agent answers tier-1 questions instantly. Complex issues are escalated to your team with full context summaries.
Example Prompts
A customer says: "I was charged twice this month." Check our billing FAQ and respond with the standard refund process.
I'm sorry about the double charge! I've flagged your account for a refund review. Our billing team will process the duplicate refund within 2-3 business days. You'll get a confirmation email once complete. Need it faster? I can escalate to a billing specialist now.
A user asks: "Does your platform support WhatsApp integration?" Answer from our product docs.
Yes! We fully support WhatsApp integration. Connect your WhatsApp Business account during setup — takes about 60 seconds. Your AI agent responds on WhatsApp just like Telegram or Discord. You can run agents on multiple channels simultaneously.
A customer reports: "My agent keeps crashing after 10 minutes." This is a technical issue. Acknowledge, gather info, and escalate.
Thanks for reporting this. To help our engineering team investigate, could you share: (1) Your agent ID, (2) Which channel this happens on, (3) When the last crash occurred. I'm escalating with priority now — you'll hear from an engineer within 2 hours.
Frequently Asked Questions
What if the agent gives a wrong answer?
Support Hero only answers from your knowledge base. If it doesn't have the answer, it escalates rather than guessing.
Can it handle multiple languages?
Yes. The AI models support 50+ languages. The agent can respond in the customer's language even if your knowledge base is in English.
How do I update the knowledge base?
Upload new documents or edit existing ones in the dashboard. Changes take effect immediately.
What happens during escalation?
The agent tells the customer a human is being connected, then sends your team a conversation summary with the issue and context.